Marco is a Fintech firm focused on financing & servicing underserved SME businesses. Given the profitable business model and an underserved market, Marco is scaling rapidly. This role will have high impact potential within the Marco team. We are a fast-paced and client-driven organization with offices located in New York, Miami, and Montevideo. We operate cross-functionally on a variety of levels within the business and our clients.

Are you a growth-driven, startup-minded leader ready to build and scale a high-impact customer success function? As Head of Customer Success at Marco, you’ll play a pivotal role in driving revenue growth, deepening customer relationships, and unlocking new opportunities across our Factoring and Banking products. We’re looking for a strategic thinker with strong commercial instincts, a passion for customer advocacy, and the ability to balance risk with aggressive expansion. This is a rare opportunity to shape and lead a customer revenue engine in a fast-moving fintech startup, bridging commercial and operational teams to maximize customer lifetime value. If you thrive in high-growth environments, love solving complex challenges, and are eager to drive meaningful impact, this role is for you.

What You’ll Do

• Commercial acumen- Drive commercial negotiations with customers to win new business, broaden Marco’s products adoption, and close new deals, while meeting strategic and financial targets for assigned accounts. Goals: NFE, Revenue, Customer Activation
• Building a customer revenue engine: a cross-product revenue system that systematically identifies, executes, measures, and refines up-sell and cross-sell opportunities across the business.
• Relationship management- Build deep trusting relationships with decision makers on our most strategic accounts.
• Customer Success Strategy- Implement processes for monitoring and analyzing customer health metrics, usage patterns, and engagement levels.
• Strategic consultation- Act as the human dimension of Marco’s product by delivering financial expertise and guidance to key customers. How to better manage their international finances; How to optimize for cash management by using Marco’s portal.
• Customer champion- Advocate and champion for your customers internally, pushing for their deals and accounts to be delivered fast and efficiently.
• Cross-functional collaboration- Foster strong relationships with Sales, Marketing, Product, Ops, Legal and Credit to ensure seamless customer support, identify new growth opportunities and rapidly address complex issues. Serve as a liaison between assigned customers and internal teams to maintain clear communication and deliver a top-notch customer experience.

What skills do you need

• 4+ years experience in a quota-carrying account management or customer success role in a fast-growth company. Experience with a startup, fintech/lending, and/or leading an AM/CS team are a plus.
• Comfort with the types of technology we use as a team: Salesforce, Tableau, Hubspot, Slack, Google Suite, to name a few.
• Excellent communication skills (written, verbal and presentation), with the ability to adapt your style for different stakeholders, from technical teams to executives.
• A growth-oriented mindset, you thrive in dynamic environments and can pivot quickly to adapt to changing circumstances.
• Proven ability to drive growth and manage large, high-visibility accounts.

Benefits

• Unlimited Paid Time Off

Marco celebrates diversity and inclusion, and is an Equal Opportunity Employer. All qualified applicants will receive consideration or employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law.