🚀Quality Support Specialist
Pulsar
Quality Assurance, Customer Service
Menlo Park, CA, USA
Posted on Oct 2, 2025
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Quality Support Specialist
To apply, email Matias Castillo at mcastillo@pulsarml.com and let's get started!
About Pulsar
At Pulsar, we're on a mission to transform how factories run, using real-time data and AI to make industrial operations smarter and more effective. Pulsar’s hardware and software platform provides real-time factory insights and analytics with a single-visit setup. The company operates in the US, Canada, Mexico and Latam. Backed by leading Silicon Valley venture capital firms and recognized by Stanford University, Pulsar offers a unique opportunity to drive digital transformation in industrial operations.
About the Role
We’re hiring a Quality Support Specialist to work directly with Pulsar’s CEO and leadership team, ensuring our platform is always reliable, thoroughly tested, and running smoothly for our customers.This role is a mix of technical QA testing and software operations support — perfect for someone with some automation testing skills who is motivated to wear multiple hats, learn fast and get involved in all aspects of software operations at a fast-growing company.
You will perform automated and manual QA testing to validate new features and catch issues early. You will also help manage the software operations processes: prioritizing and following up on bugs, supporting customer integrations, and assisting with software setups and configurations.
In this role you will interact with multiple internal departments and sometimes directly with customers, ensuring clear communication and smooth resolution of issues. This is a very dynamic hands-on role for a motivated engineer who wants to learn fast, and make a real impact on a product powering hundreds of factories across the Americas.
Requirements
Technical studies in IT, software development, or a related field
+2 years of experience in QA, software testing, or IT support
Hands-on experience with Cypress, Jest, GitHub Actions, and debugging tools.
Strong attention to detail and ability to think like an end-user.
Strong communication skills — able to work across Engineering, Customer Success, Operations, and Sales, and occasionally with customers.
Organized and process-oriented — capable of managing the bugs pipeline, following up on issues, and ensuring smooth software operations (integrations, ETLs, customer setups/configs).
High motivation and strong work ethic — eager to learn, take ownership, and wear multiple hats in a fast-growing startup environment.
Fluent in English and Spanish
Location: preferably in Santiago, Chile, but open to candidates across America.